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.eg-text{overflow-y:auto;height:36px;margin-bottom:5px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;-ms-flex-pack:center;justify-content:center}#eg-chat-alternate-engagement-options .eg-text .eg-alt-eng-msg{max-height:36px}#eg-chat-alternate-engagement-options .eg-heading-container{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;-ms-flex-pack:justify;justify-content:space-between;padding:5px}#eg-chat-alternate-engagement-options .eg-heading{-ms-flex:auto;flex:auto}#eg-chat-alternate-engagement-options .eg-button-container{padding:10px;display:-ms-flexbox;display:flex;-ms-flex-pack:center;justify-content:center}#eg-chat-alternate-engagement-options .eg-button-container .eg-button-group{padding:0 5px;-ms-flex:1;flex:1}#eg-chat-alternate-engagement-options .eg-collapsible{overflow-y:hidden;transition:all .5s ease}#eg-chat-alternate-engagement-options .eg-collapsible.eg-collapsible-shown{height:104px}#eg-chat-alternate-engagement-options .eg-collapsible.eg-collapsible-hidden{height:0}#eg-chat-alternate-engagement-options .eg-collapsible.eg-collapsible-hidden:not(.ng-animate){display:none}#eg-chat-alternate-engagement-options.eg-border{border-top:1px solid #999}#eg-chat-alternate-engagement-options .eg-aes-img{max-width:24px;max-height:24px;display:inline-block}.eg-overlay-xs #eg-chat-alternate-engagement-options{max-height:135px}.eg-overlay-xs #eg-chat-alternate-engagement-options .eg-text{max-height:35px}#eg-chat-announcement-message{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border:1px solid transparent;border-radius:5px;text-align:center;padding:10px}#eg-chat-announcement-message,#eg-chat-announcement-message .eg-link{color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400}#eg-chat-announcement-message .eg-link{background-color:transparent}#eg-chat-announcement-message 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.eg-button-container .eg-button-back{border-color:#000;border-radius:25px;background:#000;color:#fff;padding:3px 10px}#eg-chat-article-content .eg-button-container .eg-button-back:focus,#eg-chat-article-content .eg-button-container .eg-button-back:hover{background:#fff;color:#000;outline:none}#eg-chat-article-content a{color:#000;text-decoration:underline}#eg-chat-article-content a:hover{color:#000}#eg-chat-article-content .nav-tabs{border-color:transparent}#eg-chat-article-content .eg-article-content{padding:0 5px}#eg-chat-article-content .fa{color:inherit}#eg-chat-attachment-modal{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border:0 solid transparent;border-radius:5px;padding:20px;margin-top:100px}#eg-chat-attachment-modal .eg-heading-container{border-radius:0;border:none;border-width:1px 0;background-color:transparent;background-image:linear-gradient(transparent,transparent);color:#000;padding:0}#eg-chat-attachment-modal .eg-heading-container .eg-heading{font-family:Source Sans Pro Regular,sans-serif;font-size:24px;font-weight:400;color:#000;margin:0;padding:0}#eg-chat-attachment-modal .eg-form-group{display:-ms-flexbox;display:flex}#eg-chat-attachment-modal .eg-form-group label:not(.eg-not-label){-ms-flex-positive:2;flex-grow:2;border-bottom:1px solid #000;padding-bottom:14px;margin-right:10px;padding-top:10px}#eg-chat-attachment-modal .eg-form-group .eg-label,#eg-chat-attachment-modal .eg-form-group label:not(.eg-not-label),#eg-chat-attachment-modal .eg-item-container{color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400;background-color:transparent}#eg-chat-attachment-modal .eg-item-container{border:0;border-bottom:1px solid #999}#eg-chat-attachment-modal .eg-item-container:hover{background-color:transparent;color:#000}#eg-chat-attachment-modal .eg-error{color:#d50000;margin-bottom:0;opacity:1;transition:opacity .5s}#eg-chat-attachment-modal .eg-error.ng-hide{opacity:0;transition:opacity 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.eg-item-container .eg-file-info:focus{outline:1px dotted!important;outline-offset:-1px}#eg-chat-attachment-modal .eg-item-container .eg-delete{border:0;background:0;display:-ms-flexbox;display:flex;padding-top:2px;padding-bottom:2px}#eg-chat-attachment-modal .eg-button-upload-button-container{position:relative;display:inline-block}#eg-chat-attachment-modal .eg-button-upload{display:none}#eg-chat-attachment-modal .eg-list{-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:#d2d9dc #fff;overflow-y:auto;min-height:100px;max-height:200px}#eg-chat-attachment-modal .eg-list::-webkit-scrollbar-track{background-color:transparent}#eg-chat-attachment-modal .eg-list::-webkit-scrollbar{width:7px;background-color:#fff}#eg-chat-attachment-modal .eg-list::-webkit-scrollbar-thumb{border:none;border-image-source:none;border-image-slice:100%;border-image-width:1;border-image-outset:0;border-image-repeat:initial;background-clip:padding-box;height:50px;border-radius:5px;background-color:#d2d9dc!important}#eg-chat-attachment-modal .eg-error-container{margin-bottom:20px}#eg-chat-attachment-modal .eg-error:focus{outline:1px dotted!important;outline-offset:-1px}#eg-chat-attachment-modal .eg-attachment-img{width:14px;height:14px;display:inline-block}#eg-chat-attachment-modal .eg-browse-file label{cursor:pointer}#eg-branding{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border:0 solid transparent;border-radius:0;font-size:12px;display:-ms-flexbox;display:flex;-ms-flex-align:end;align-items:flex-end;-ms-flex-pack:center;justify-content:center;padding-top:10px;padding-bottom:5px;-ms-flex-direction:column;flex-direction:column}#eg-branding,#eg-branding .eg-link{color:#000;font-family:Open 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.eg-button-3[disabled]{cursor:none}#eg-chat-deflection-submit .eg-text{margin-bottom:10px;max-height:37px;overflow-y:auto}#eg-chat-deflection-submit .eg-button-container{display:-ms-flexbox;display:flex}#eg-chat-deflection-submit .eg-button-group-1{padding-right:2px;-ms-flex:1;flex:1}#eg-chat-deflection-submit .eg-button-group-2{padding-left:2px;-ms-flex:1;flex:1}#eg-chat-disclaimer-message{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border:1px solid transparent;border-radius:5px;text-align:left;padding:5px 10px}#eg-chat-disclaimer-message,#eg-chat-disclaimer-message .eg-link{color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400}#eg-chat-disclaimer-message .eg-link{background-color:transparent}#eg-chat-disclaimer-message .eg-heading-container{border-radius:0;border:none;border-width:1px 0;background-color:transparent;background-image:linear-gradient(transparent,transparent);color:#000;padding:10px 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.eg-item-container:hover{background-color:#bfbfbf;color:#000}#eg-chat-escalation-search-results-list .eg-item-container .eg-item{display:block;padding:10px 5px}#eg-chat-escalation-search-results-list .list-group-item{border-top:none;border-bottom:1px solid transparent}#eg-chat-escalation-search-results-list .list-group-item:first-child{border-top-left-radius:0;border-top-right-radius:0;margin-bottom:0}#eg-chat-escalation-search-results-list .list-group-item:last-child{border-bottom-left-radius:0;border-bottom-right-radius:0;border-bottom:none}#eg-chat-escalation-search-results-list .eg-list{border:1px solid transparent}#eg-chat-escalation-search-results-list .fa{color:inherit}#eg-chat-escalation-search-results-list .eg-list{margin-top:10px}#eg-chat-escalation-search-results-list .eg-list .eg-item-container{display:-ms-flexbox;display:flex}#eg-chat-escalation-search-results-list #eg-deflection-heading{font-weight:700}#eg-chat-escalation-search-results-list .eg-article-icon{display:-ms-flexbox;display:flex}#eg-chat-escalation-search-results-list .eg-article-icon .eg-article-icon-img{width:20px;height:100%}#eg-chat-footer{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border-radius:0;color:#000;border:solid transparent;border-width:1px 0 0;padding-top:2px;padding-bottom:5px;display:-ms-flexbox;display:flex;-ms-flex-pack:center;justify-content:center}#eg-chat-footer,#eg-chat-footer .eg-link{font-family:Open Sans,sans-serif;font-size:12px;font-weight:400}#eg-chat-footer .eg-link{color:#337ab7;background-color:transparent}#eg-chat-footer .eg-heading-container{border-radius:0;border:none;border-width:1px 0;background-color:transparent;background-image:linear-gradient(transparent,transparent);color:#000;padding:10px 5px}#eg-chat-footer .eg-heading-container .eg-heading{font-family:Source Sans Pro 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.ass-aside-menu.rtl-aside-menu{right:0}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu:not(.rtl-aside-menu){left:0}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu .rtl-aside-menu-icon{margin-left:10px;margin-right:0}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu .rtl-aside-menu-close{right:auto;left:25px}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu-item{color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400;background-color:transparent;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;text-transform:capitalize;padding:10px 5px;height:auto;line-height:inherit;border-bottom:1px solid #999}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu-item:hover{background-color:transparent;color:#000}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu-item .fa,#eg-chat-header .eg-menu.eg-sidebar .ass-aside-menu-item:hover .fa{color:inherit}#eg-chat-header .eg-menu.eg-sidebar .ass-aside-overlay{background-color:#212121;background-image:linear-gradient(#212121,#212121);overflow:hidden;opacity:.48}#eg-chat-header .eg-menu.eg-sidebar .ass-slide-in{-webkit-animation:eg-slide-in .5s forwards;animation:eg-slide-in .5s forwards;transition-property:opacity;transition-delay:.7s;opacity:0}#eg-chat-header .eg-menu.eg-sidebar .ass-slide-out{-webkit-animation:eg-slide-out .5s backwards;animation:eg-slide-out .5s backwards}#eg-chat-header .eg-menu.eg-sidebar .ass-slide-out .ass-aside-menu-item{visibility:hidden}#eg-chat-header .eg-menu.eg-sidebar .ass-slide-in .ass-aside-menu-item{-webkit-animation:eg-menu-show .5s;animation:eg-menu-show .5s;transition-property:opacity}#eg-chat-header .eg-menu.eg-sidebar .ass-menu-button{margin:0;padding:3px 3px 0;font-size:16px}#eg-chat-header .eg-menu.eg-sidebar .disabled-link{pointer-events:none;color:#7d7d7d;cursor:not-allowed}#eg-chat-header .eg-menu.eg-header-toolbar{background-color:#fff;border:1px solid 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.eg-toolbar-btn-image{width:15px}#eg-chat-header .eg-menu.dropdown-menu{padding:10px 0;border:0;box-shadow:0 0 5px 1px rgba(0,0,0,.175);background-color:#fff}#eg-chat-header .eg-menu.dropdown-menu .menu-item .menu-item-btn{padding:9px 20px;color:#000;background-color:transparent;font-family:Open Sans,sans-serif;font-size:13px}#eg-chat-header .eg-menu.dropdown-menu .menu-item .menu-item-btn:hover{background-color:transparent;color:#000}#eg-chat-header .eg-text-container{-ms-flex:auto;flex:auto;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;position:relative}#eg-chat-header .eg-text-container .eg-chat,#eg-chat-header .eg-text-container .eg-va{position:relative;transition:opacity .5s ease-out}#eg-chat-header .eg-text-container .eg-chat.eg-header-text,#eg-chat-header .eg-text-container .eg-va.eg-header-text{color:#000;font-family:Source Sans Pro 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.eg-image{border-radius:inherit;-ms-flex:none;flex:none;height:60px;width:60px;opacity:0;transition:opacity .7s ease-in .3s}#eg-launch-va-button .eg-image.eg-image-src-available{opacity:1}#eg-launch-va-button .eg-launch-button{outline:none;border:none;box-shadow:none;margin-bottom:2px;margin-left:5px;height:56px;width:240px;-ms-flex:none;flex:none;opacity:0;transition:opacity .7s ease-in-out}#eg-launch-va-button.eg-launch-right-bottom{bottom:0;right:0}#eg-launch-va-button.eg-launch-left-bottom{bottom:0;left:0}#eg-launch-va-button.eg-launch-right-center{bottom:0;right:0}#eg-launch-va-button.eg-launch-left-center{bottom:0;left:0}#eg-launch-va-button.eg-shadow .eg-launch-button{box-shadow:0 0 5px 0 rgba(0,0,0,.6)}#eg-launch-va-button.eg-animation:hover{width:310px}#eg-launch-va-button.eg-animation:hover .eg-launch-button{opacity:1}#eg-maximize-chat-button{background-color:transparent;background-image:linear-gradient(transparent,transparent);overflow:hidden;border:0 solid transparent;border-radius:30px;padding:0;display:-ms-flexbox;display:flex;height:60px;width:60px;position:absolute;transition:width .5s ease-out 0s}#eg-maximize-chat-button .eg-text-1{color:#000;font-family:Source Sans Pro Regular,sans-serif;font-size:24px;font-weight:400}#eg-maximize-chat-button .eg-text-2{color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400}#eg-maximize-chat-button .eg-button-container{padding:10px 15px;background-color:#fff;color:#000}#eg-maximize-chat-button .eg-button-1{border:2px solid #000;font-size:13px}#eg-maximize-chat-button .eg-button-1,#eg-maximize-chat-button .eg-button-1:hover:not([disabled]){background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-maximize-chat-button .eg-button-1:not(.eg-input-group-button){border-radius:5px;padding:10px 20px}#eg-maximize-chat-button .eg-button-1:focus:not([disabled]){outline:0;background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-maximize-chat-button .eg-button-1[disabled]{cursor:none}#eg-maximize-chat-button .eg-button-2{background-color:#000;color:#fff;transition:background-color .2s,color .2s;border:2px solid #000;font-size:13px}#eg-maximize-chat-button .eg-button-2:hover:not([disabled]){background-color:#fff;color:#000;transition:background-color .2s,color .2s}#eg-maximize-chat-button .eg-button-2:not(.eg-input-group-button){border-radius:25px;padding:10px 20px}#eg-maximize-chat-button .eg-button-2:focus:not([disabled]){outline:0;background-color:#fff;color:#000;transition:background-color .2s,color .2s}#eg-maximize-chat-button .eg-button-2[disabled]{cursor:none}#eg-maximize-chat-button .eg-button-3{border:2px solid transparent;font-size:13px}#eg-maximize-chat-button .eg-button-3,#eg-maximize-chat-button .eg-button-3:hover:not([disabled]){background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-maximize-chat-button .eg-button-3:not(.eg-input-group-button){border-radius:5px;padding:10px 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ease-in-out}#eg-maximize-chat-button.eg-maximize-right-bottom{bottom:0;right:0}#eg-maximize-chat-button.eg-maximize-left-bottom{bottom:0;left:0}#eg-maximize-chat-button.eg-maximize-right-center{bottom:0;right:0}#eg-maximize-chat-button.eg-maximize-left-center{bottom:0;left:0}#eg-maximize-chat-button.eg-shadow{box-shadow:0 5px 15px 1px rgba(0,0,0,.6)}#eg-maximize-chat-button.eg-animation:hover{width:210px}#eg-maximize-chat-button.eg-animation:hover .eg-button-text{opacity:1}#eg-maximize-chat-button .eg-badge{z-index:100000;position:fixed;top:10px;right:10px;color:#fff;background:#a82624;cursor:default}.eg-maximized #eg-maximize-chat-button,.eg-maximized .eg-component-repeat.eg-component-name-maximize-chat-button,.eg-minimized .eg-va-active #eg-maximize-chat-button,.eg-minimized .eg-va-active .eg-component-repeat.eg-component-name-maximize-chat-button{display:none}#eg-chat-maximize-va-button{background-color:transparent;background-image:linear-gradient(transparent,transparent);overflow:hidden;border:0 solid transparent;border-radius:30px;padding:0;display:-ms-flexbox;display:flex;height:60px;width:60px;position:absolute;transition:width .5s ease-out 0s}#eg-chat-maximize-va-button .eg-text-1{color:#000;font-family:Source Sans Pro Regular,sans-serif;font-size:24px;font-weight:400}#eg-chat-maximize-va-button .eg-text-2{color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400}#eg-chat-maximize-va-button .eg-button-container{padding:10px 15px;background-color:#fff;color:#000}#eg-chat-maximize-va-button .eg-button-1{border:2px solid #000;font-size:13px}#eg-chat-maximize-va-button .eg-button-1,#eg-chat-maximize-va-button .eg-button-1:hover:not([disabled]){background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-maximize-va-button .eg-button-1:not(.eg-input-group-button){border-radius:5px;padding:10px 20px}#eg-chat-maximize-va-button .eg-button-1:focus:not([disabled]){outline:0;background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-maximize-va-button .eg-button-1[disabled]{cursor:none}#eg-chat-maximize-va-button .eg-button-2{background-color:#000;color:#fff;transition:background-color .2s,color .2s;border:2px solid #000;font-size:13px}#eg-chat-maximize-va-button .eg-button-2:hover:not([disabled]){background-color:#fff;color:#000;transition:background-color .2s,color .2s}#eg-chat-maximize-va-button .eg-button-2:not(.eg-input-group-button){border-radius:25px;padding:10px 20px}#eg-chat-maximize-va-button .eg-button-2:focus:not([disabled]){outline:0;background-color:#fff;color:#000;transition:background-color .2s,color .2s}#eg-chat-maximize-va-button .eg-button-2[disabled]{cursor:none}#eg-chat-maximize-va-button .eg-button-3{border:2px solid transparent;font-size:13px}#eg-chat-maximize-va-button .eg-button-3,#eg-chat-maximize-va-button .eg-button-3:hover:not([disabled]){background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-maximize-va-button .eg-button-3:not(.eg-input-group-button){border-radius:5px;padding:10px 20px}#eg-chat-maximize-va-button .eg-button-3:focus:not([disabled]){outline:0;background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-maximize-va-button .eg-button-3[disabled]{cursor:none}#eg-chat-maximize-va-button:focus{outline:none;-webkit-transform:scale(1.1);transform:scale(1.1);transition:-webkit-transform .5s;transition:transform .5s;transition:transform .5s,-webkit-transform .5s}#eg-chat-maximize-va-button .eg-image{position:absolute;z-index:1;border-radius:inherit;-ms-flex:none;flex:none;height:60px;width:60px;opacity:0;transition:opacity .7s ease-in .3s}#eg-chat-maximize-va-button .eg-image.eg-image-src-available{opacity:1}#eg-chat-maximize-va-button .eg-maximize-button{outline:none;border:none;box-shadow:none;width:210px;-ms-flex:none;flex:none}#eg-chat-maximize-va-button .eg-maximize-button.eg-button-1{padding-left:45px}#eg-chat-maximize-va-button .eg-maximize-button .eg-button-text{opacity:0;transition:opacity .7s ease-in-out}#eg-chat-maximize-va-button.eg-maximize-right-bottom{bottom:0;right:0}#eg-chat-maximize-va-button.eg-maximize-left-bottom{bottom:0;left:0}#eg-chat-maximize-va-button.eg-maximize-right-center{bottom:0;right:0}#eg-chat-maximize-va-button.eg-maximize-left-center{bottom:0;left:0}#eg-chat-maximize-va-button.eg-shadow{box-shadow:0 5px 15px 1px rgba(0,0,0,.6)}#eg-chat-maximize-va-button.eg-animation:hover{width:210px}#eg-chat-maximize-va-button.eg-animation:hover .eg-button-text{opacity:1}#eg-chat-maximize-va-button .eg-badge{z-index:100000;position:fixed;top:10px;right:10px;color:#fff;background:#a82624;cursor:default}.eg-maximized #eg-chat-maximize-va-button,.eg-maximized .eg-component-repeat.eg-component-name-maximize-va-button,.eg-minimized .eg-chat-active #eg-chat-maximize-va-button,.eg-minimized .eg-chat-active .eg-component-repeat.eg-component-name-maximize-va-button{display:none}#eg-chat-message-input{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border-top:1px solid #555;border-top-left-radius:0;border-top-right-radius:0;color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400;background-color:transparent;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:#d2d9dc #fff;position:relative;opacity:1}#eg-chat-message-input .eg-form-control,#eg-chat-message-input .eg-form-control:focus{box-shadow:none}#eg-chat-message-input .eg-form-control{background-color:#fff;color:#000;border:0 solid #555;border-radius:5px}#eg-chat-message-input .eg-form-control:focus{border-color:#555}#eg-chat-message-input .eg-form-control:disabled{background-color:#eee}#eg-chat-message-input input.eg-form-control:placeholder-shown,#eg-chat-message-input textarea.eg-form-control:placeholder-shown{color:#000}#eg-chat-message-input input.eg-form-control::-webkit-input-placeholder,#eg-chat-message-input textarea.eg-form-control::-webkit-input-placeholder{color:#000}#eg-chat-message-input .eg-badge{color:#fff;background:#a82624;font-weight:400}#eg-chat-message-input .eg-button-1{background-color:#fff;color:#000;transition:background-color .2s,color .2s;border:2px solid #000;font-size:13px}#eg-chat-message-input .eg-button-1:hover:not([disabled]){background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-message-input .eg-button-1:not(.eg-input-group-button){border-radius:20px;padding:10px 20px}#eg-chat-message-input .eg-button-1:focus:not([disabled]){outline:0;background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-message-input .eg-button-1[disabled]{cursor:none}#eg-chat-message-input .eg-button-2{background-color:#fff;color:#000;transition:background-color .2s,color .2s;border:2px solid #000;font-size:13px}#eg-chat-message-input .eg-button-2:hover:not([disabled]){background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-message-input .eg-button-2:not(.eg-input-group-button){border-radius:25px;padding:10px 20px}#eg-chat-message-input .eg-button-2:focus:not([disabled]){outline:0;background-color:#000;color:#fff;transition:background-color .2s,color .2s}#eg-chat-message-input .eg-button-2[disabled]{cursor:none}#eg-chat-message-input .eg-button-3{background-color:#000;color:#fff;transition:background-color .2s,color .2s;border:2px solid #000;font-size:13px}#eg-chat-message-input .eg-button-3:hover:not([disabled]){background-color:#fff;color:#000;transition:background-color .2s,color .2s}#eg-chat-message-input .eg-button-3:not(.eg-input-group-button){border-radius:25px;padding:10px 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.eg-mcq-container.eg-choices-display-scroll .eg-scroll-to-end{right:-21px}#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical .eg-scroll-to-end,#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical .eg-scroll-to-start{display:none}#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical .eg-mcq-choices-container{-ms-flex-direction:column;flex-direction:column;-ms-flex-align:start;align-items:flex-start}#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical .eg-mcq-choices-container .eg-mcq-choice{max-width:calc(100% - 5px)}#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical .eg-mcq-choices-container .eg-mcq-choice+.eg-mcq-choice{margin-top:5px}#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical.eg-choices-stretch .eg-mcq-choices-container{-ms-flex-align:stretch;align-items:stretch}#eg-chat-message-input .eg-mcq-container.eg-choices-display-vertical.eg-choices-stretch .eg-mcq-choices-container 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.eg-mcq-choice-image{display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;border-radius:25px;border:1px solid #000;overflow:hidden;width:137px}#eg-chat-survey-input .eg-mcq-container .eg-mcq-choice-image .eg-image-responsive-container{height:135px;display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-pack:center;justify-content:center}#eg-chat-survey-input .eg-mcq-container .eg-mcq-choice-image .eg-mcq-button{margin:5px}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll .eg-scroll-to-end,#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll .eg-scroll-to-start{top:50%;-webkit-transform:translateY(-50%);transform:translateY(-50%);border-width:2px;border-radius:25px;background-color:#000;border-color:#000;color:#fff;padding:10px 20px}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll .eg-scroll-to-end:hover,#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll 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.eg-mcq-choices-container{overflow-x:auto;scrollbar-width:none;-ms-overflow-style:none;-webkit-overflow-scrolling:touch;scroll-behavior:smooth}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll .eg-mcq-choices-container::-webkit-scrollbar{width:0;height:0}@media (prefers-reduced-motion:reduce){#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll .eg-mcq-choices-container{scroll-behavior:auto}}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-scroll .eg-mcq-choices-container .eg-mcq-choice+.eg-mcq-choice{margin-left:5px}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-wrap .eg-scroll-to-end,#eg-chat-survey-input .eg-mcq-container.eg-choices-display-wrap .eg-scroll-to-start{display:none}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-wrap .eg-mcq-choices-container{-ms-flex-wrap:wrap;flex-wrap:wrap;-ms-flex-pack:start;justify-content:flex-start;-ms-flex-line-pack:justify;align-content:space-between;margin-left:-5px;margin-top:-5px}#eg-chat-survey-input .eg-mcq-container.eg-choices-display-wrap .eg-mcq-choices-container .eg-mcq-choice{margin-left:5px;margin-top:5px;max-width:calc(100% - 5px)}#eg-chat-survey-input .eg-message-typing-container{display:-ms-flexbox;display:flex}#eg-chat-survey-input .eg-message-typing-container .star-rating{margin:10px 0}#eg-chat-survey-input .eg-form-control{padding:8px 0!important;margin-top:2px}#eg-chat-survey-input .eg-send-button{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;margin-right:-15px;margin-top:15px;padding:8px}#eg-chat-survey-input .eg-send-button:focus{border-radius:50%;border:2px solid;outline:none}#eg-chat-survey-input .eg-send-button.disabled{opacity:.4;pointer-events:none}#eg-chat-survey-input .eg-send-img{width:20px}#eg-chat-survey-input .eg-customer-character-count{position:absolute;z-index:4;top:0;left:auto;transition:opacity .5s ease-out}#eg-chat-survey-input .eg-customer-character-count.ng-hide-add{opacity:1;transition-duration:3s}#eg-chat-survey-input .eg-customer-character-count.ng-hide-add-active,#eg-chat-survey-input .eg-customer-character-count.ng-hide-remove{opacity:0}#eg-chat-survey-input .eg-customer-character-count.ng-hide-remove-active{opacity:1}#eg-chat-survey-input .eg-confirm-btn-wrapper,#eg-chat-survey-input .eg-submit-survey-btn-wrapper{display:-ms-flexbox;display:flex;-ms-flex-pack:center;justify-content:center}@media (max-device-width:767px){.eg-overlay-xs #eg-chat-survey-input .form-control{font-size:16px!important}}#eg-chat-thanks-message{background-color:#fff;background-image:linear-gradient(#fff,#fff);overflow:hidden;border-radius:5px;font-size:16px;border:0;box-shadow:none;text-align:center}#eg-chat-thanks-message,#eg-chat-thanks-message .eg-link{color:#000;font-family:Open 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.loader__dot:nth-child(2){-webkit-animation-delay:.25s;animation-delay:.25s}#eg-chat-transcript .loader__dot:nth-child(3){-webkit-animation-delay:.5s;animation-delay:.5s}#eg-chat-transcript .eg-msg-info-top .eg-message-wrapper-agent,#eg-chat-transcript .eg-msg-info-top .eg-message-wrapper-customer{-ms-flex-direction:column;flex-direction:column}#eg-chat-transcript .eg-msg-info-top .eg-message-bubble:before{border-width:0 9px 9px;top:-9px}#eg-chat-transcript .eg-msg-info-top .eg-message-info-container{margin-bottom:6px;margin-right:1px;margin-left:1px}#eg-chat-transcript .eg-msg-info-bottom .eg-message-wrapper-agent,#eg-chat-transcript .eg-msg-info-bottom .eg-message-wrapper-customer{-ms-flex-direction:column-reverse;flex-direction:column-reverse}#eg-chat-transcript .eg-msg-info-bottom .eg-message-bubble:after{border-width:0 8px 8px;top:100%;-webkit-transform:rotate(180deg);transform:rotate(180deg)}#eg-chat-transcript .eg-msg-info-bottom .eg-message-info-container{margin-top:8px}#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-wrapper-agent,#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-wrapper-customer{display:-ms-inline-flexbox;display:inline-flex}#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-wrapper-agent .eg-message-bubble,#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-wrapper-customer .eg-message-bubble{word-break:break-word}#eg-chat-transcript .eg-msg-container-no-stretch .eg-customer{display:-ms-flexbox;display:flex;-ms-flex-direction:row-reverse;flex-direction:row-reverse}#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-bubble{width:-webkit-fit-content;width:-moz-fit-content;width:fit-content}#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-bubble:after,#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-bubble:before{content:none}#eg-chat-transcript .eg-msg-container-no-stretch .eg-message-wrapper-customer .eg-message-bubble{margin-left:auto}#eg-chat-transcript .eg-msg-container-stretch .eg-message-wrapper-agent,#eg-chat-transcript .eg-msg-container-stretch .eg-message-wrapper-customer{display:-ms-flexbox;display:flex}#eg-chat-transcript .eg-message-info-container{color:#404040;font-family:Open Sans,sans-serif;font-size:12px;font-weight:400;background-color:transparent}#eg-chat-transcript .eg-message-wrapper-customer{padding-left:35px;-ms-flex-negative:0;flex-shrink:0;max-width:100%}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble{background-color:#000;background-image:linear-gradient(#000,#000);border:1px solid #000;border-radius:5px;color:#fff;padding:11px 18px;font-family:Open Sans,sans-serif;font-size:13px;font-weight:"normal"}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble:after,#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble:before{border-bottom-color:#000}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble .eg-message a{color:#fff;text-decoration:underline}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble .eg-message a:hover{color:#fff}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble.eg-off-record{display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;padding-right:10px;padding-bottom:6px}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble.eg-off-record span{padding-right:12px}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble.eg-off-record img{width:15px;-ms-flex-item-align:end;align-self:flex-end}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble .eg-attachment-name{font-weight:600}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble .eg-attachment-info{margin-top:-3px}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble:before #eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble:not(.eg-rtl-angle){left:15px}#eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble:after #eg-chat-transcript .eg-message-wrapper-customer .eg-message-bubble:not(.eg-rtl-angle){left:16px}#eg-chat-transcript .eg-rich-message-wrapper .eg-message-wrapper-agent{display:-ms-flexbox!important;display:flex!important}#eg-chat-transcript .eg-message-wrapper-agent{-ms-flex-negative:0;flex-shrink:0;max-width:100%;padding-right:35px}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble{background-color:#f0f2f3;background-image:linear-gradient(#f0f2f3,#f0f2f3);border:1px solid #f0f2f3;border-radius:5px;color:#000;padding:11px 18px;font-family:Open Sans,sans-serif;font-size:13px;font-weight:"normal"}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble:after,#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble:before{border-bottom-color:#f0f2f3}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble .eg-message a{color:#333;text-decoration:underline}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble .eg-message a:hover{color:#000}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble:before{right:15px}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble:after{right:16px}#eg-chat-transcript .eg-message-wrapper-agent .eg-message-bubble .eg-message img{max-width:100%!important;height:auto!important}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble{background-color:transparent;background-image:linear-gradient(transparent,transparent);overflow:visible;border:1px solid #f0f2f3;border-radius:5px;margin-bottom:10px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble:before{border-bottom-color:#f0f2f3;right:15px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble:after{border-bottom-color:#f0f2f3;right:16px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .list-group{margin-bottom:0}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-heading-container{border-radius:0;border:none;border-width:1px 0;background-color:#f0f2f3;background-image:linear-gradient(#f0f2f3,#f0f2f3);color:#000;padding:11px 18px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-heading-container .eg-heading{font-family:Open Sans,sans-serif;font-size:13px;font-weight:400;color:#000;margin:0;padding:0}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-solution-item-container{border-radius:0;border:none;border-width:1px 0;padding:0;color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400;background-color:transparent}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-solution-item-container .eg-solution{display:block;padding:11px 18px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-solution-item-container .eg-heading-container{border-radius:0;border:none;border-width:1px 0;padding:0;background-color:transparent;background-image:linear-gradient(transparent,transparent);color:#000;margin-bottom:5px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-solution-item-container .eg-heading-container .eg-heading{font-family:Open Sans,sans-serif;font-size:13px;font-weight:700;color:#000}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-item-container{border-radius:0;border:none;border-width:1px 0;padding:0;color:#000;font-family:Open Sans,sans-serif;font-size:13px;font-weight:400;background-color:transparent}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-item-container:hover{background-color:transparent;color:#000}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-item-container .eg-item{display:block;padding:11px 18px}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .list-group-item{border-top:none;border-bottom:1px solid #f0f2f3}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .list-group-item:first-child{border-top-left-radius:0;border-top-right-radius:0;margin-bottom:0}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .list-group-item:last-child{border-bottom-left-radius:0;border-bottom-right-radius:0;border-bottom:none}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .fa:not(.eg-fa-inherit){color:inherit}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-article-content img{max-width:100%!important;height:auto!important}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-article-content a{color:#333}#eg-chat-transcript .eg-message-wrapper-agent .eg-solution-bubble .eg-article-content a:hover{color:#000}#eg-chat-transcript .eg-message-wrapper-agent.agent1 .eg-message-bubble{background-color:#d4d9dc;background-image:linear-gradient(#d4d9dc,#d4d9dc);border:1px solid #d4d9dc;border-radius:5px;color:#000;padding:11px 18px;font-family:Open 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.eg-item-content .eg-title{font-weight:700;width:100%;line-height:1.42;word-break:break-word}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-list .eg-msg-item .eg-item-content .eg-subtitle{line-height:1.42;word-break:break-word;font-size:12px}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-list .eg-msg-item .eg-item-icon-container{padding-right:5px;display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;min-width:18px;-ms-flex-item-align:center;align-self:center}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-list .eg-msg-item .eg-item-icon-container img.eg-item-icon{width:16px}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-list .eg-rich-msg-section-heading-container .eg-item-img-container{padding-left:16px}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-list .eg-btn-confirm{margin:8px 0}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-list .eg-btn-confirm:disabled{cursor:not-allowed}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker{float:left;width:100%;margin:.5rem 0;-ms-flex:1;flex:1}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-msg-item{display:-ms-flexbox;display:flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:start;justify-content:flex-start}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-msg-item .eg-item-img-container{margin-right:8px;min-width:35px}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-msg-item .eg-item-img-container .eg-item-img{width:35px;height:35px;min-width:35px;border-radius:20px}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-msg-item 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solid #d2cfce}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-timepicker-section-container .eg-day:last-child{border-bottom:1px solid transparent}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-timepicker-section-container .eg-day .eg-title{font-weight:700;word-break:break-word;line-height:1.42}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-timepicker-section-container .eg-day .eg-subtitle{margin-top:8px;word-break:break-word;line-height:1.42}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker .eg-timepicker-section-container .eg-day .eg-time-slots{display:-ms-flexbox;display:flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-wrap:wrap;flex-wrap:wrap;width:100%;padding:8px 0 0}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-time-picker 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.eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-msg-item .eg-item-content{display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;-ms-flex-align:start;align-items:start;padding:0 4px}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-msg-item .eg-item-content .eg-title{font-weight:700;width:100%;line-height:1.42;font-size:14px;word-break:break-word}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-msg-item .eg-item-content .eg-subtitle{font-size:12px;line-height:1.42;word-break:break-word}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item{margin:8px 0;border-radius:5px;overflow:hidden;display:block}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item:hover,#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item:visited{color:#000}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item:last-child{margin-bottom:0}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item .eg-item-content{background:#f0f2f3;box-shadow:0 0 50px rgba(0,0,0,.5)}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item-thumbnail{padding-top:56.25%;position:relative;background-size:cover;background-repeat:no-repeat}#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item-thumbnail .eg-btn-play-container button,#eg-chat-transcript .eg-message-wrapper-agent .eg-rich-msg-container .eg-rich-msg-link .eg-item-thumbnail .eg-btn-play-container button:focus{width:52px;height:52px;border-radius:50px;font-size:12px;text-align:center;background:#fff;box-shadow:0 3px 6px 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